Standing facts
- 08 engines · one evidence model
- 02 arenas · francophone Europe / Africa
- Entry from 2 minutes · free, no account needed
- Every engagement ends in a verdict , never a slide deck
- Fees anchored to value at stake · never consultant days
- Every instrument published blank · 33 rows in the public register
The most expensive service promises are the ones no one costed.
Where do service choices silently destroy margin?
Service promises destroy margin in silence.
- 01
Freight, warehouse and inventory costs are often visible; hidden failure and service-promise costs are not.
- 02
Premium service can delight customers while silently destroying contribution.
- 03
Operations needs decision economics, not isolated logistics KPIs.
STREDGELAB response: cost the promise before you keep making it.
The true cost of a service promise.
- 1Orders
- 2Service promise
- 3Resource consumption
- 4Failure recovery
- 5Contribution impactNEXT
Cost accumulates silently until contribution pays for it.
What this engine has passed.
- Internal gates passed
- 48/48
- Assurance rung
- L3 candidate
A gate is one internal technical check the engine must pass before its output is treated as signed: a reconciliation, a boundary condition, or a determinism-and-replay test. The count is gates passed of gates defined. Independent certification is pending across all engines.
What an uncosted next-day promise costs in a year.
A distributor offers next-day delivery on 12% of order lines with no surcharge. The observatory prices the promise against the resources it actually consumes.
| Order lines, per year | 100,000 |
|---|---|
| On the next-day promise | 12,000 |
| Fulfilment cost, next-day | €14.80 |
| Fulfilment cost, standard | €6.30 |
| Promise premium consumed12,000 × €8.50 | €102,000 |
| Failed next-day lines | 3.5% |
| Recovery cost per failure | €38.00 |
| Failure recovery420 × €38.00 | €15,960 |
| Annual cost of the promise | €117,960 |
The promise is not free; it is charged to contribution at €117,960 a year, €9.83 per next-day line. The decision is whether the accounts receiving it are worth that, or whether it should be priced.
Deterministic engines. Governed outputs.
- Cost-to-serve engine
- Service economics curve
- Inventory carrying engine
- Failure recovery engine
- Execution friction engine
The evidence resolves to an outcome.
L3 candidate · 15/16 internal gates passed · independent certification pending
AI may explain, summarise, translate and draft from signed engine outputs. It cannot calculate authoritative values, select decision states, approve actions or alter audit records.
One decision. One verdict.
Bring us the decision. We build the evidence, and end on a verdict you can defend.
- ✓Protect efficient service models
- ✓Authorize logistics interventions
- ✓Redesign service promises
- ✓Segment, reprice or exit destructive service
The questions buyers actually ask.
Where do the unit costs come from?
From the operation's own records: picking and packing time, transport tariffs, and the returns and re-delivery ledger. Where a cost is allocated rather than measured, the output says so and shows the effect of the allocation.
Does this mean we should withdraw the service?
No. It means the service now has a price attached to it, per account. Some accounts will justify it; the engine identifies which, and what a surcharge or a tightened threshold would recover.
How long does an observatory run take?
It depends on how much of the operation is already recorded. We state the data we can price and the data we cannot before starting, and we do not begin on the assumption that missing records will appear.
Evidence for your next high-stakes decision, starting with nine gates.
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